Next time you catch yourself, or hear someone else, say "we tried marketing and it didn't work," here are the three questions you really need to be asking.

You can have the best website in your sector, the cleverest ad campaign, the slickest funnel. If you don't know what a customer costs you to acquire and what one is worth, you're flying blind, and no amount of clever fixes the fact that you can't tell whether any of it is working.

A Google Business Profile is the highest-return thing a micro-business owner can do this week. It's free, it takes 20 minutes, and for most owners it brings in more enquiries than the website itself. Here's the proper guide to setting yours up.